Use the form below to submit an article request or log a Service Request to contact RMS Customer Support.




    Support Home Online Channel Management Check XML Logs for OTA Connections

    Check XML Logs for OTA Connections

    Accessing and reviewing XML logs for information sent and received between OTAs and RMS.


    Steps Required

    1. Go to Setup > Online > Channel Management in RMS.
    2. Select a connected OTA.
    3. Choose 'Edit'.
    4. Navigate to the 'Log' tab.
    5. Review logs.

    Visual Guide

    Go to Setup > Online > Channel Management in RMS.

    Select a connected OTA and choose 'Edit'.

    Navigate to the 'Log' tab.

    Outgoing messages from RMS are displayed individually on the left.

    Responses from the OTA are displayed on the right.

    The status of a Request & Response will be shown in the 'Status' column.

    To review the contents of a log message, hover the mouse over and scroll down to review the details.


    Was this article helpful?

    Send Feedback

    Table of Contents

      Related Questions

      Popular Articles

      Recently Updated

      Can’t find what you’re looking for?

      Submit an article request or log a Service Request to contact RMS Customer Support.

      Article Request