Use the form below to submit an article request or log a Service Request to contact RMS Customer Support.




    Redeem a Gift Voucher on a Reservation

    Redeeming a Gift Voucher on a Reservation in RMS.


    Steps Required

    1. Go to the Side Menu Reservation Search in RMS.
    2. Enter the Reservation Number and select 'Search'.
    3. Enter the Voucher Number.
    4. Select the Company as 'Gift Vouchers' under Reservation Details.
    5. Save.
    6. Select 'Bill To'.
    7. Select Bill To as Company and choose 'Gift Vouchers'.
    8. Save/Exit.
    9. Save/Exit.

    Visual Guide

    Go to the Side Menu Reservation Search in RMS.

    Enter the Reservation Number and select 'Search'.

    Enter the Voucher Number.

    Select the Company as 'Gift Vouchers' under Reservation Details.


    Select 'Save' to store the changes made on the reservation.

    Select 'Bill To'.

    Select Bill To as Company and choose 'Gift Vouchers'.

    Select 'Save/Exit' to store the changes made for the Billing.

    Select 'Save/Exit' to store the changes made on the reservation.

    Accommodation up to the value of the Gift Voucher can then be invoiced to the Gift Voucher company on departure with presentation of the voucher.



    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Submit an article request or log a Service Request to contact RMS Customer Support.

    Article Request