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    Guest Portal Reservation Settings

    Setup reservation options available to the Guest Portal in RMS.

    Decision Tree

    Guest Portal Reservation Settings determine the reservation information and options available to guests using the Guest Portal.

    • Information
    • Setup
    • Add Button

    Information

    Guest Portal Reservation Settings determine the reservation information and options available to guests using the Guest Portal.

    The Reservation Display Options determine the reservation information visible to the guest when they are logged into the Guest Portal.

    The Reservation Options determines what changes the guest can make to their reservation when they are logged into the Guest Portal.

    Alternate Website settings are available for properties using a booking engine other than the RMS Internet Booking Engine or to redirect guests to a specific website page when they log out of the Guest Portal.

    Properties allowing guests to complete Pre Check-in, Self Check-in or using the Guest Portal for Digital Check-in will need to allow the display of Current & Future Reservations as well as the 'Reservation Reference Number' and 'Reservation Stay Dates' as a minimum. 

    The following Reservation Settings are available for the Guest Portal:

    Option Description
    Reservation Display Options
    Reservation Stay Dates Displays the Arrive & Depart Dates.
    Check In Time Displays the Arrive Time.
    Check Out Time Displays the Depart Time.
    Reservation Reference Number Displays the Reservation Number.
    Reservation Status Displays the current Reservation Status.
    Reservation Total Displays the Total Quoted Rate.
    Tax on Rate Breakdown Displays the Inclusive Taxes from the Rate Amounts shown.
    Rate Breakdown Enables viewing the Rate Amount per Reservation Date.
    ETA Displays the ETA from the reservation.
    Modify ETA Enables the guest to change their ETA on the reservation.
    Allowable Arrival Times can be selected to limit the choices a guest has when modifying their ETA.
    Reservation Account Balance Displays the current Account Balance using the Account Type selections made on the 'Accounting Defaults' tab.
    Category Display Name Displays the Category Description as the 'Guest Description' on the Category setup.
    Reservation Options
    Reservation Creation * Provides an option for the guest to create a new reservation at the property using the specified RMS Internet Booking Engine page type or the alternative booking engine URL entered under the 'Alternate Website' section.
    Required IBE Booking Page * Determines which RMS Internet Booking Engine page type (Accommodation or Facilities) the guest will be directed to when creating a new reservation in the Guest Portal.
    Cancellation Enables the guest to cancel their reservation.
    The 'Cancel Reservation' option will use the Cancellation Policy on the Rate Type and will not be available for the guest inside the 'Non-Cancellation Period' or if the Arrive Date is the current date.
    Future Reservations Enables the guest to view all future reservations they have booked at the property.
    Current Reservations Enables the guest to view all current reservations they have booked at the property.
    Past Reservations Enables the guest to view all past reservations they had at the property.
    Alternate Website
    Reservation * Enter the alternate booking engine URL if allowing Reservation Creation in the Guest Portal and not using the RMS Internet Booking Engine.
    Logout Guests will be redirected to the entered URL when they select 'Logout' on the Guest Portal.



    Category, Area, Reservation, Guest, Account Types, Sundry, Rate & Tax are default System Labels that can be customised.



    System Administrators will require Security Profile access to use this feature.



    • Setup
    • Add Button

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Portal Access > Guest Portal in RMS.
    2. Navigate to the 'Reservation Settings' tab.
    3. Setup the Reservation Display Options.
      1. Optional: Select the checkbox 'Show Reservation Stay Dates'.
      2. Optional: Select the checkbox 'Show Check In Time'.
      3. Optional: Select the checkbox 'Show Check Out Time'.
      4. Optional: Select the checkbox 'Show Reservation Reference Number'.
      5. Optional: Select the checkbox 'Show Reservation Status'.
      6. Optional: Select the checkbox 'Show Reservation Total'.
      7. Optional:Select the checkbox 'Show Rate Breakdown'.
        1. Optional: Select the checkbox 'Show Tax Amount on Rate Breakdown'.
      8. Optional: Select the checkbox 'Show ETA Field'.
        1. Optional: Select the checkbox 'Allow Modification of ETA'.
          1. Select the Allowable Arrival Time Range.
      9. Optional: Select the checkbox 'Show Reservation Account Balance'.
      10. Optional: Select the checkbox 'Show Category Display Name'.
    4. Setup the Reservation Options.
      1. Optional: Select the checkbox 'Allow Reservation Creation'.
        1. Select the Required RMS IBE Type.
        2. Optional: Enter the Booking Engine URL for Create Reservation if not using the RMS IBE.
      2. Optional: Select the checkbox 'Allow Cancellation of a Reservation'.
      3. Optional: Select the checkbox 'Allow Viewing Future Reservations'.
      4. Optional: Select the checkbox 'Allow Viewing Current Reservations'.
      5. Optional: Select the checkbox 'Allow Viewing Past Reservations'.
      6. Optional: Enter an alternate URL to redirect guests on Guest Portal Logout.
    5. Save/Exit.



    View the 'Information' section of this article for a detailed description of each available option.

    Visit the Guest Portal article for more setup options.



    • Guide
    • Add Button

    Guide

    Go to Setup > Portal Access > Guest Portal in RMS.

    Navigate to the 'Reservation Settings' tab.

    Setup the Reservation Display Options.

    Optional: Select the checkbox 'Show Reservation Stay Dates'.

    Optional: Select the checkbox 'Show Check In Time'.

    Optional: Select the checkbox 'Show Check Out Time'.

    Optional: Select the checkbox 'Show Reservation Reference Number'

    Optional: Select the checkbox 'Show Reservation Status'.

    Optional: Select the checkbox 'Show Reservation Total'.

    Optional: Select the checkbox 'Show Rate Breakdown'.

    Optional: Select the checkbox 'Show Tax Amount on Rate Breakdown'.

    Optional: Select the checkbox 'Show ETA Field'.

    Optional: Select the checkbox 'Allow Modification of ETA' and choose the Allowable Arrival Time Range.

    Optional: Select the checkbox 'Show Reservation Account Balance'.

    Optional: Select the checkbox 'Show Category Display Name'.

    Setup the Reservation Options.

    Optional: Select the checkbox 'Allow Reservation Creation' and choose the Required RMS IBE Type or enter the Alternate Reservation Website.

    Optional: Select the checkbox 'Allow Cancellation of a Reservation'.

    Optional: Select the checkbox 'Allow Viewing Future Reservations'.

    Optional: Select the checkbox 'Allow Viewing Current Reservations'.

    Optional: Select the checkbox 'Allow Viewing Past Reservations'.

    Optional: Enter an alternate URL to redirect guests on Guest Portal Logout.

    Select 'Save/Exit' to store the changes made and leave the Guest Portal setup.

    Guests logged into the Guest Portal will see their reservations using the options and available actions selected.

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Portal Access > Guest Portal in RMS.
    2. Navigate to the 'Reservation Settings' tab.
    3. Setup the Reservation Display Options.
      1. Optional: Select the checkbox 'Show Reservation Stay Dates'.
      2. Optional: Select the checkbox 'Show Check In Time'.
      3. Optional: Select the checkbox 'Show Check Out Time'.
      4. Optional: Select the checkbox 'Show Reservation Reference Number'.
      5. Optional: Select the checkbox 'Show Reservation Status'.
      6. Optional: Select the checkbox 'Show Reservation Total'.
      7. Optional:Select the checkbox 'Show Rate Breakdown'.
        1. Optional: Select the checkbox 'Show Tax Amount on Rate Breakdown'.
      8. Optional: Select the checkbox 'Show ETA Field'.
        1. Optional: Select the checkbox 'Allow Modification of ETA'.
          1. Select the Allowable Arrival Time Range.
      9. Optional: Select the checkbox 'Show Reservation Account Balance'.
      10. Optional: Select the checkbox 'Show Category Display Name'.
    4. Setup the Reservation Options.
      1. Optional: Select the checkbox 'Allow Reservation Creation'.
        1. Select the Required RMS IBE Type.
        2. Optional: Enter the Booking Engine URL for Create Reservation if not using the RMS IBE.
      2. Optional: Select the checkbox 'Allow Cancellation of a Reservation'.
      3. Optional: Select the checkbox 'Allow Viewing Future Reservations'.
      4. Optional: Select the checkbox 'Allow Viewing Current Reservations'.
      5. Optional: Select the checkbox 'Allow Viewing Past Reservations'.
      6. Optional: Enter an alternate URL to redirect guests on Guest Portal Logout.
    5. Save/Exit.



    View the 'Information' section of this article for a detailed description of each available option.

    Visit the Guest Portal article for more setup options.



    • Guide
    • Add Button

    Guide

    Go to Setup > Portal Access > Guest Portal in RMS.

    Navigate to the 'Reservation Settings' tab.

    Setup the Reservation Display Options.

    Optional: Select the checkbox 'Show Reservation Stay Dates'.

    Optional: Select the checkbox 'Show Check In Time'.

    Optional: Select the checkbox 'Show Check Out Time'.

    Optional: Select the checkbox 'Show Reservation Reference Number'

    Optional: Select the checkbox 'Show Reservation Status'.

    Optional: Select the checkbox 'Show Reservation Total'.

    Optional: Select the checkbox 'Show Rate Breakdown'.

    Optional: Select the checkbox 'Show Tax Amount on Rate Breakdown'.

    Optional: Select the checkbox 'Show ETA Field'.

    Optional: Select the checkbox 'Allow Modification of ETA' and choose the Allowable Arrival Time Range.

    Optional: Select the checkbox 'Show Reservation Account Balance'.

    Optional: Select the checkbox 'Show Category Display Name'.

    Setup the Reservation Options.

    Optional: Select the checkbox 'Allow Reservation Creation' and choose the Required RMS IBE Type or enter the Alternate Reservation Website.

    Optional: Select the checkbox 'Allow Cancellation of a Reservation'.

    Optional: Select the checkbox 'Allow Viewing Future Reservations'.

    Optional: Select the checkbox 'Allow Viewing Current Reservations'.

    Optional: Select the checkbox 'Allow Viewing Past Reservations'.

    Optional: Enter an alternate URL to redirect guests on Guest Portal Logout.

    Select 'Save/Exit' to store the changes made and leave the Guest Portal setup.

    Guests logged into the Guest Portal will see their reservations using the options and available actions selected.


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