Rate Hierarchy
Information on which rate rules take precedence when setup in RMS.
Table of Contents
Cancellation PolicyDepositsLength of Stay RestrictionsRate Overrides & Rate AdjustmentsRates determine the pricing applied to a reservation and can be setup with a number of rules or conditions at various levels of the configuration.
Additional overrides and adjustments to Rates can be performed in the Control Panel or on a Reservation directly and will affect the calculated rate.
Category, Area, Sundry, Rate & Tax are default System Labels that can be customised.
Cancellation Policy
A Cancellation Policy can be setup on a Rate Type, Derived Rate Type, Rate Type Property Rule, Rate Table and Rate Period or selected on the Reservation.
The Cancellation Policy applied to the reservation will be determined by the following hierarchy.
| Reservation | ||||||||||||
| Rate Type Property Rule | ||||||||||||
| Rate Period | ||||||||||||
| Rate Table | ||||||||||||
| Derived Rate Type | ||||||||||||
| Rate Type | ||||||||||||
The Cancellation Policy selected on the Reservation will override the policy setup on the Rate Type, Derived Rate Type, Rate Type Property Rule, Rate Table or Rate Period.
The Cancellation Policy setup on the Rate Type Property Rule will override the policy setup on the Rate Type, Derived Rate Type, Rate Table or Rate Period.
The Cancellation Policy setup on the Rate Period will override the policy setup on the Rate Type, Derived Rate Type or Rate Table.
The Cancellation Policy setup on the Rate Table will override the policy setup on the Rate Type or Derived Rate Type.
The Cancellation Policy setup on the Derived Rate Type will override the policy setup on the Rate Type.
The Cancellation Policy setup on the Rate Type will be overridden by any setup on the Derived Rate Type, Rate Type Property Rule, Rate Table and Rate Period or selected on a Reservation.
Deposits
Deposit rules can be setup on a Rate Type, Derived Rate Type, Rate Type Property Rules and Rate Tables in addition to the Online Deposit rules that can be setup specifically for the RMS Internet Booking Engine.
The deposit rule used on a reservation will be determined by where the deposit rules are configured on the Rate setup.
| Derived Rate Type Property Rules | ||||||||||
| Derived Rate Type | ||||||||||
| Rate Type Property Rules | ||||||||||
| Rate Type | ||||||||||
| Rate Table | ||||||||||
| Online Deposit | ||||||||||
Mixed Rate Reservations where multiple Rate Types have been selected across the reservation dates will use the Rate Deposit with the highest value of the deposit rules setup on the selected Rate Types.
Length of Stay Restrictions
The Length of Stay Restrictions applicable to a rate will be determined by where they are setup in RMS.
Length of stay restrictions (LOS) can be applied to Rates at various levels with each level of restriction taking precedence over the previous layer.
Minimum and maximum length of stay restrictions can be setup in the following areas of RMS:
| Control Panel | ||||||||||||
| Rate Table | ||||||||||||
| Rate Period | ||||||||||||
| Rate Type Property Rule | ||||||||||||
| Derived Rate Type | ||||||||||||
| Rate Type | ||||||||||||
|
Length of Stay Restrictions setup on the Rate Table will not apply if a Rate Override is in effect.
A Length of Stay Override in the Control Panel can be added to apply Length of Stay Restrictions where a Rate Override exists.
| Month | |||||
|---|---|---|---|---|---|
| 1st | 2nd | 3rd | 4th | 5th | 6th |
| Control Panel Override | |||||
| Rate Table | |||||
| Rate Period | |||||
| Property Rate Rule | |||||
| Derived Rate Type | |||||
| Rate Type | |||||
|
MLOS (On Arrival) & Soft Close
A Minimum Length of Stay (On Arrival) requires guests reservations to be of a certain length if choosing to arrive on a day where a MLOS is set.
A Soft Close requires guests reservations to be of a certain length if the date the Soft Close is setup is included within their stay dates.
Where a combination of a MLOS (On Arrival) and a Soft Close are setup across the dates the guest reservation is being created, provided both have been setup optimally the guest's reservation will be required to adhere to both restrictions with the greater of the two applying.
| Month | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| 1st | 2nd | 3rd | 4th | 5th | 6th | 7th | 8th | 9th | 10th |
| Soft Close - 4 Nights | |||||||||
| MLOS (On Arrival) - 3 Nights | |||||||||
|
Rate Overrides & Rate Adjustments
A Rate Override can be performed on the Rate Manager chart, in the Control Panel or directly on a Reservation.
Overriding the Base Rate will prompt RMS to ignore the Rate Setup tab on the Rate Table including Dynamic Pricing.
Derived Rate Adjustments and any Rate Adjustments entered in the Control Panel or on the Rate Manager chart will also be ignored when a Rate Override is performed.
Additionals and Packages on the Rate Table will continue to be included in the Total Rate caclulation after a Rate Override.
