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    Support Home Rates Rate Hierarchy

    Rate Hierarchy

    Information on which rate rules take precedence when setup in RMS.

    Table of Contents

    Cancellation PolicyDepositsLength of Stay RestrictionsRate Overrides & Rate Adjustments


    Rates determine the pricing applied to a reservation and can be setup with a number of rules or conditions at various levels of the configuration.

    Additional overrides and adjustments to Rates can be performed in the Control Panel or on a Reservation directly and will affect the calculated rate.


    Category, Area, Sundry, Rate & Tax are default System Labels that can be customised.


    Cancellation Policy

    A Cancellation Policy can be setup on a Rate Type, Derived Rate Type, Rate Type Property Rule, Rate Table and Rate Period or selected on the Reservation.

    The Cancellation Policy applied to the reservation will be determined by the following hierarchy.




    		Reservation










    		Rate Type Property Rule








    		Rate Period






    		Rate Table




    		Derived Rate Type


    		Rate Type

    The Cancellation Policy selected on the Reservation will override the policy setup on the Rate Type, Derived Rate Type, Rate Type Property Rule, Rate Table or Rate Period.

    The Cancellation Policy setup on the Rate Type Property Rule will override the policy setup on the Rate Type, Derived Rate Type, Rate Table or Rate Period.

    The Cancellation Policy setup on the Rate Period will override the policy setup on the Rate Type, Derived Rate Type or Rate Table.

    The Cancellation Policy setup on the Rate Table will override the policy setup on the Rate Type or Derived Rate Type.

    The Cancellation Policy setup on the Derived Rate Type will override the policy setup on the Rate Type.

    The Cancellation Policy setup on the Rate Type will be overridden by any setup on the Derived Rate Type, Rate Type Property Rule, Rate Table and Rate Period or selected on a Reservation.



    Deposits

    Deposit rules can be setup on a Rate Type, Derived Rate Type, Rate Type Property Rules and Rate Tables in addition to the Online Deposit rules that can be setup specifically for the RMS Internet Booking Engine.

    The deposit rule used on a reservation will be determined by where the deposit rules are configured on the Rate setup.



    		Derived Rate Type Property Rules








    		Derived Rate Type






    		Rate Type Property Rules




    		Rate Type


    		Rate Table
    Online Deposit

    Mixed Rate Reservations where multiple Rate Types have been selected across the reservation dates will use the Rate Deposit with the highest value of the deposit rules setup on the selected Rate Types.



    Length of Stay Restrictions

    The Length of Stay Restrictions applicable to a rate will be determined by where they are setup in RMS.

    Length of stay restrictions (LOS) can be applied to Rates at various levels with each level of restriction taking precedence over the previous layer.

    Minimum and maximum length of stay restrictions can be setup in the following areas of RMS:




    		Control Panel










    		Rate Table








    		Rate Period






    		Rate Type Property Rule




    		Derived Rate Type


    		Rate Type



    • Control Panel Override: Overrides any Length of Stay set in Rate Setup.
    • Rate Table: Overrides Length of Stay set on the Rate Period, Derived Rate or Rate Type.
    • Rate Period: Overrides Length of Stay set on the Derived Rate or Rate Type as well as any Property Rate Rules.
    • Rate Type Property Rule: Overrides Length of Stay setup on the Derived Rate Type, Master Rate Type or Stand Alone Rate Type for the specific Properties setup for.
    • Derived Rate Type: Overrides Length of Stay setup on the Master Rate Type if selected on Derived Rate Setup.
    • Rate Type: Base level restriction that will not be applied if any overlaying restriction exists.


    Length of Stay Restrictions setup on the Rate Table will not apply if a Rate Override is in effect.

    A Length of Stay Override in the Control Panel can be added to apply Length of Stay Restrictions where a Rate Override exists.


    Month
    1st 2nd 3rd 4th 5th 6th





    		Control Panel Override
    Rate Table
    Rate Period
    Property Rate Rule
    Derived Rate Type
    Rate Type

    • Reservations arriving on the 1st would use the minimum and maximum length of stay set on the Rate Type.
    • Reservations arriving on the 2nd would use the minimum and maximum length of stay set on the Derived Rate Type, if selected on setup to override the Master Rate Type.
    • Reservations arriving on the 3rd would use the minimum and maximum length of stay set on the Property Rate Rules.
    • Reservations arriving on the 4th would use the minimum and maximum length of stay set on the Rate Period.
    • Reservations arriving on the 5th would use the minimum and maximum length of stay set on the Rate Table.
    • Reservations arriving on the 6th would use the minimum and maximum length of stay set as an Override in the Control Panel or on the Rate Manager Chart.

    MLOS (On Arrival) & Soft Close

    A Minimum Length of Stay (On Arrival) requires guests reservations to be of a certain length if choosing to arrive on a day where a MLOS is set.

    A Soft Close requires guests reservations to be of a certain length if the date the Soft Close is setup is included within their stay dates.

    Where a combination of a MLOS (On Arrival) and a Soft Close are setup across the dates the guest reservation is being created, provided both have been setup optimally the guest's reservation will be required to adhere to both restrictions with the greater of the two applying.


    Month
    1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th



    		Soft Close - 4 Nights


    MLOS (On Arrival) - 3 Nights

    • Reservations arriving 1st will be required to have a minimum stay of 3 nights due to the MLOS (On Arrival). They will be able to depart on 4th.
    • Reservations arriving 2nd or 3rd will be required to have a minimum of 4 nights. The MLOS (On Arrival) prevents the guest departing prior to 4th when the Soft Close takes effect and requires the guest stay a minimum of 4 nights to include this date in their reservation.



    Rate Overrides & Rate Adjustments

    A Rate Override can be performed on the Rate Manager chart, in the Control Panel or directly on a Reservation.

    Overriding the Base Rate will prompt RMS to ignore the Rate Setup tab on the Rate Table including Dynamic Pricing. 

    Derived Rate Adjustments and any Rate Adjustments entered in the Control Panel or on the Rate Manager chart will also be ignored when a Rate Override is performed.

    Additionals and Packages on the Rate Table will continue to be included in the Total Rate caclulation after a Rate Override.

     


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