Steps Required
Have your System Administrator complete the following.
- Go to Setup > Correspondence > Triggered in RMS.
- Select 'Add'.
- Enter a Description.
- Select 'SMS' as the Delivery Method.
- Select an SMS Template.
- Select the Validation Options.
- Select the Time Trigger with the Action of 'Res - Arrival'.
- Optional: Select the checkbox 'Do Not Send if Trigger Time Has Passed'.
- Select the Recipients.
- Save.
- Select 'Apply to Existing Reservations'.
- Select 'Yes' to confirm.
- Save/Exit.
Info
Automatically sending access codes for arriving guests can be used as part of an express check-in service.
Triggered Correspondence SMS can only be sent to the selected recipients if a valid mobile number has been saved on the profile.
The 1-Way SMS Module is required to send SMS from RMS.
International SMS
The 'Country' field selection made on the Guest Profile will be used for sending SMS internationally. If no Country is set, the SMS will send using the Property's Country Code and may not reach the intended recipient if it is an international guest.
Visual Guide
Go to Setup > Correspondence > Triggered in RMS.
Select 'Add' to create a new Triggered Rule.
Enter a Description.
Select 'SMS' as the Delivery Method.
Select an SMS Template.
Select the Validation Options.
Select the Time Trigger with the Action of 'Res - Arrival'.
Optional: Select the checkbox 'Do Not Send if Trigger Time Has Passed'.
Select the Recipients.
Select 'Save' to store the changes made.
Select 'Apply to Existing Reservations'.
Select 'Yes' to confirm.
Select 'Save/Exit' to store the changes made.
The selected SMS Template will be sent to all reservations at the selected time before their arrival.
