Steps Required
Have your System Administrator complete the following.
- Go to Setup > Correspondence > Triggered in RMS.
- Select 'Add'.
- Enter a Description.
- Select 'SMS' as the Delivery Method.
- Select an SMS Template.
- Select the Validation Criteria.
- Select the Action as 'Time of' and choose 'Res - Area Status Set to Clean (Arriving Guest)'.
- Save/Exit.
Info
Automatically notifying guests when their Area is ready can be used as part of an automated or express check-in service.
Triggered Correspondence setup for the action 'Res - Area Status Set to Clean (Arriving Guest)' will only send to the Primary Guest of the reservation when the Arrive Date is the current date and the Primary Guest has a valid mobile or email saved on their profile.
The 1-Way SMS Module is required to send SMS from RMS.
International SMS
The 'Country' field selection made on the Guest Profile will be used for sending SMS internationally. If no Country is set, the SMS will send using the Property's Country Code and may not reach the intended recipient if it is an international guest.
Visual Guide
Go to Setup > Correspondence > Triggered Correspondence in RMS.
Select 'Add' to create a new Triggered Rule.
Enter a Description.
Select 'SMS' as the Delivery Method.
Select an SMS Template.
Select the Validation Criteria.
Select the Action as 'Time of' and choose 'Res - Area Status Set to Clean (Arriving Guest)'.
Select 'Save/Exit' to store the changes made.
The selected SMS template will be sent to the Primary Guest of reservations arriving on the current date when the Area on their reservation is updated to have the Area Status of 'Clean'.
