Use the form below to submit an article request or log a Service Request to contact RMS Customer Support..

    Apply a Credit Adjustment

    Applying a Credit Note to Accounts in RMS

    Steps Required

    1. Open the Account in RMS.
    2. Select Sundry Charge.
    3. Choose the Unassigned Credit Note.
    4. Enter a negative value.
    5. Apply.

    Visual Guide

    Open the account in RMS.

    Select the Sundry Charge button.

    Choose the Unassigned Credit Note from the list of available sundries.

    Enter a value and choose 'Apply/Exit'.

    The credit will now be applied to the account.


    A Credit Note is not money and cannot be refunded to a guest.

    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Article Request