Use the form below to submit an article request or log a Service Request to contact RMS Customer Support.




    Duplicate Door Key

    Generate additional door keys in RMS.


    Steps Required

    1. Go to the Side Menu Reservation Search in RMS.
    2. Enter a Reservation Number and select 'Search'.
    3. Navigate to the 'Area' tab.
    4. Select 'Extra Door Key'.
    5. Select the Reader.
    6. Enter the Keys to Cut.
    7. Select 'Duplicate'.
    8. Select a Reason and choose 'Ok'.

    Visual Guide

    Go to the Side Menu Reservation Search in RMS.

    Enter a Reservation Number and select 'Search'.

    Navigate to the 'Area' tab.


    Select 'Extra Door Key'.

    Select the Reader.

    Enter the Keys to Cut.

    Select 'Duplicate'.

    Select a Reason and choose 'Ok'.



    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Submit an article request or log a Service Request to contact RMS Customer Support.

    Article Request