Support Home Property Management System Accounting Account Actions Refund Manually Reverse a Refund

Manually Reverse a Refund

Manually reverse a refund processed incorrectly or by mistake in RMS.

Steps Required

Go to Accounting > Quick Account Access in RMS.
Enter the Account Number and select 'Go to Account'.
Select 'Receipt'.
Select the Payment Method used on the Refund.
Enter the Payment Amount used on the Refund.
Select 'Process'.

Info

Manually reversing a refund can be used in scenarios where the auto 'Reverse Refund' function is not available.

By re-applying a receipt to the Account for the same value as the original refund it brings the account back into it's previous balance.

Manually reversing a refund on a different accounting date to the original refund may require notation on the Cash Transactions Report or Daily Takings if no money was received correlating to the receipt in RMS for that date.

Visual Guide

Go to Accounting > Quick Account Access in RMS.

Enter the Account Number and select 'Go to Account'.

Select 'Receipt'.

Select the Payment Method used on the Refund.

Enter the Payment Amount used on the Refund.

Select 'Process'.

This account is now back to its previous state and balance.

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