Property Management System
Common troubleshooting and information for RMS 9+.
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Availability Discrepancies
Differences in availability between the Availability Chart and Booking Chart in RMS.
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Reports Don't Open when Choosing 'Build'
Troubleshooting reports not opening in RMS.
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Users Cannot See Rate Amounts
Users seeing XXXX instead of a dollar amount in RMS.
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System Expiry Warning
Information on the System Expiry warnings received when logging into RMS 9+.
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Reset Attributes on the Booking Chart
Clearing the Attributes filter on the Booking Chart in RMS.
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Locating a Queried Transaction in RMS
Finding a queried transaction in RMS.
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Users See 'N/A' on the Rate Manager Chart
Information on causes behind seeing 'N/A' on the Rate Manager Chart in RMS.
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Open New Day Not Processed
How to correct transactions processed on the incorrect Accounting Date in RMS.
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Booking Chart Grid Displays Out of Alignment
Troubleshooting display issues on the Booking Chart in RMS.
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Incorrect Total Areas on Night Audit Report
Total Areas on the Night Audit Report not representing total physical areas available in RMS.
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No Rate Type on Add Reservation
Troubleshoot the Rate Type drop down not displaying any rates in RMS.
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Speed & Performance
Troubleshooting steps for speed or performance degradation experienced in RMS.
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McAfee WebAdvisor Blocking RMS Reports
Updating the McAfee WebAdvisor Google Chrome extension to allow RMS Reports.
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Error Logging Into Training
Error Code: 1 when logging into Training in RMS.
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Save Res: Arrival date must be greater than or equal to DD MMM YY
Save a reservation with a past Arrive Date in RMS.
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Roll Back the Accounting Date
Manually change the Accounting Date to a past date in RMS.
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Cash Account Slow to Open
Reduce the loading times of the Cash Account.
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Max Occupants Warning
You have X people trying to occupy a Category that only allows X occupants.
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Unable to Override Base Rate
Users unable to manually override base rates within a reservation
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Sundry Charge Not Available
Sundry Charge not available on accounts in RMS.
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Booking Chart Fixed Date
The Booking Chart opens on a Fixed Date instead of Today's Date.
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Void Charge Warning
Void Charge: You Can't Transfer or Void the Invoiced Transaction to do this first Cancel the Invoice.
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Locate Transferred Funds or Charges
Find Origin and Destination Account of Transfers in RMS.
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Outstanding Reservation Accounts
Balance outstanding accounts for Departed or Cancelled Reservations in RMS.
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Reverse Balance Transfer
Reverse balance transfer sent to incorrect account in RMS.
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Outstanding Historic Accounts
Balance historic accounts with an outstanding balance in RMS.
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Area in Different Category
Move an Area to another Category in RMS.
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Register Device for Digital Check-in
No Devices Connected to DRC Service.
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Housekeeping Task Not Appearing
Housekeeping Task not appearing on the Housekeepers Report, Housekeeping Roster or on a Reservation in RMS.
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Housekeeping Task Time Allocation
Review Housekeeping Task Time Allocation in RMS.
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Reservations on Booking Chart not Displaying Correctly
Text and Colour of Reservations on Booking Chart not Displaying Correctly in RMS.
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Booking Chart not Displaying All Categories or Areas
Clearing the Attributes Filter on the Booking Chart in RMS.
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