Use the form below to submit an article request or log a Service Request to contact RMS Customer Support.




    Retrieve RMS Vault Token

    Log into the RMS Vault to obtain stored credit card information in RMS.

    Decision Tree

    The RMS Vault can be used to securely store credit card information for guests through online reservations or manual entry.

    • Information
    • Use
    • Add Button

    Information

    The RMS Vault can be used to securely store credit card information in a PCI compliant manner for guests through online reservations or manual entry.

    The RMS Vault can only be used for storage of credit cards and does not include payment processing.

    For secure storage of credit cards including payment processing a Payment Gateway must be used with RMS.

    Vault Tokens created in RMS are encrypted and stored in a PCI compliant facility and automatically expire 14 days after the reservation's original Departure Date.

    The default Property PDF Password is the RMS Client ID.

    Vault Tokens are automatically removed from RMS 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists.



    Users will require Security Profile access to use this feature.



    • Use
    • Add Button

    Use

    1. Go to the Toolbar Menu Reservation Search in RMS.
    2. Enter the Guest Name or Reservation Number and press 'Enter'.
    3. Select the 'Token' icon.
    4. Select the Vault Token.
    5. Enter the RMS Vault Password.
    6. Select 'Unlock'.
    7. Copy the CCV Code.
    8. Search the Property Email for the copied CCV Code.
    9. Enter the Property PDF Password to unlock the PDF and obtain the true CCV.



    The true CCV of a card is protected in a locked PDF emailed to the property email address.

    The PDF corresponding to a particular Vault Token can be found by searching for the CCV Code displayed when viewing the Vault Token in the property's email inbox and using the Property Password to unlock the PDF.

    Vault Tokens are automatically removed from RMS 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists.



    • Guide
    • Add Button

    Guide

    Go to the Toolbar Menu Reservation Search in RMS.

    Enter the Guest Name or Reservation Number and press 'Enter'.

    Select the  'Token' icon.

    Select the Vault Token.

    Enter the RMS Vault Password.

    Select 'Unlock'.

    Copy the CCV Code.

    Search the Property Email for the copied CCV Code.

    Enter the Property PDF Password to unlock the PDF and obtain the true CCV.

    The CCV code will be displayed in the PDF document.

    Use

    1. Go to the Toolbar Menu Reservation Search in RMS.
    2. Enter the Guest Name or Reservation Number and press 'Enter'.
    3. Select the 'Token' icon.
    4. Select the Vault Token.
    5. Enter the RMS Vault Password.
    6. Select 'Unlock'.
    7. Copy the CCV Code.
    8. Search the Property Email for the copied CCV Code.
    9. Enter the Property PDF Password to unlock the PDF and obtain the true CCV.



    The true CCV of a card is protected in a locked PDF emailed to the property email address.

    The PDF corresponding to a particular Vault Token can be found by searching for the CCV Code displayed when viewing the Vault Token in the property's email inbox and using the Property Password to unlock the PDF.

    Vault Tokens are automatically removed from RMS 14 days after the original departure date of the reservation unless a future reservation with the same Guest Profile exists.



    • Guide
    • Add Button

    Guide

    Go to the Toolbar Menu Reservation Search in RMS.

    Enter the Guest Name or Reservation Number and press 'Enter'.

    Select the  'Token' icon.

    Select the Vault Token.

    Enter the RMS Vault Password.

    Select 'Unlock'.

    Copy the CCV Code.

    Search the Property Email for the copied CCV Code.

    Enter the Property PDF Password to unlock the PDF and obtain the true CCV.

    The CCV code will be displayed in the PDF document.


    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Submit an article request or log a Service Request to contact RMS Customer Support.

    Article Request