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    Pre Arrival

    Setup a Pre-Arrival letter with Pre Check-in information in RMS.

    Steps Required

    Have your System Administrator complete the following.

    1. Go to Setup > Correspondence > Form Letters in RMS.
    2. Select 'Add'.
    3. Enter a Description.
    4. Enter an Email Subject Line.
    5. Select a Form Letter Format.
    6. Enter the Letter Content.
    7. Insert Merge Fields.
    8. Save/Exit.
    9. Select the Form Letter Access and choose 'Ok'.

    Info

    Use a Pre Arrival letter to provide a personalised welcome to guests prior to their arrival as well as include any important information or Pre Check-in requirements.


    Include the merge field «rGuest_Portal_Short_URL»  from the Reservation Merge Table to give guests a direct link to manage their reservation and complete Pre Check-in online using the RMS Guest Portal.

    Visual Guide

    Go to Setup > Correspondence > Form Letters in RMS.

    Select 'Add' to create a new Form Letter.

    Enter a Description.

    Enter an Email Subject Line that will be used when emailing this Form Letter from RMS.

    Select a Form Letter Format.

    Enter the Letter Content.

    Insert Merge Fields to have contextual information inserted into the letter automatically.

    Select 'Save/Exit' to store the changes made.

    Select the Form Letter Access and choose 'Ok'.



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