Know Your Customer (KYC)
Establish a sub-merchant account to use RMS Pay as the payment gateway in RMS.
Know Your Customer (KYC) is required to establish a sub-merchant account that complies with regional financial regulations and complete sign-up to use RMS Pay as the payment gateway in RMS.
The KYC form will open in a new browser tab when the RMS Pay module is activated and can be returned to at any time.
A person authorised to act on behalf of the company will need to complete KYC.
Identification and account information will be digitally verified using the information entered and uploaded supporting documentation.
Complete KYC
- Complete RMS Pay Module Activation.
- Navigate to the Know Your Customer form in the browser tab.
- Select and complete the 'Business Details' section.
- Select and confirm Authority to Act on Behalf of the Company.
- Upload supporting documentation if Digital Verification is unsuccessful.
- Select and complete the 'Decision Makers' section.
- Upload supporting documentation if Digital Verification is unsuccessful.
- Select and complete the 'Bank Details' section.
- Select 'Upload document'.
- Select the Bank Statement and choose 'Upload'.
- Review and agree to the 'PCI DSS Compliance' section.
- Select 'Complete'.
Complete RMS Pay Module Activation.
Navigate to the opened KYC form in the browser.
Pop-ups Blocked
If the KYC form has not opened in a new browser tab, check the RMS application or browser window where RMS 9+ is open for a 
icon indicating that pop-ups have been blocked.
Select the 
icon and choose 'Enable pop-ups' then select 'Activate RMS Pay' again to open the KYC form in the browser.
Complete the Business Details, Decision Makers, Bank Details and PCI DSS Compliance sections.
Business Details
Navigate to the 'Business Details' section and select 'Complete Details'.
Confirm your authority to act on behalf of the company.
Enter the 'Legal Business Name' and if operating under a variation of the registered business name enter the 'Doing Business As Name (DBA)'.
Enter the 'Business Registration Number'.
Enter the 'Business Phone Number'.
Enter the 'Business Email Address' and 'Business Website URL'.
Select the answer to 'Is the business 100% owned by a publicly listed company' and 'Is your business part of an association, trust or partnership?'.
Select 'Next' to continue.
Use the address lookup to enter the 'Business Address'.
Confirm the address details entered are complete and correct then select 'Next'.
Select the answer to 'Is there another address for the primary operations' and use the address lookup to enter the primary operations address if 'Yes' is selected.
Select 'Save' to store the information entered.
Review the entered business details and select 'Done'.
If verification is unsuccessful, select 'Upload Document' and choose the business document issued from the relevant government authority that can be used for verification.
Continue to 'Decision Makers'.
Decision Makers
Navigate to the 'Decision Makers' section, select the 
icon on the Owner and choose 'View Details'.
Select the roles for this person.
Enter this person's 'Job Title'.
Enter this person's 'First Name' and 'Last Name'.
Enter this person's 'Email Address' and 'Phone Number'.
Enter this person's 'Date of Birth'.
Select this person's 'Country of Residence'.
Select the identification type and enter the corresponding identification number.
Select 'Next' to continue.
Use the address lookup to enter the 'Residential Address' for this person.
Select 'Save' to store the information entered.
Review the personal details entered and select 'Done'.
Select 'Add another business owner' and complete the above steps until all business owners have been verified.
Continue to 'Bank Details'.
Bank Details
Navigate to the 'Bank Details' section and select 'Add a bank account'.
Enter the business bank account information.
Select 'Save' to store the information entered.
Select 'Upload bank document'.
Select 'Browse file' and choose the bank statement.
View the file preview to confirm the correct document has been selected and choose 'Upload'.
Continue to the 'PCI DSS Compliance' section.
PCI DSS Compliance
Navigate to the 'PCI DSS Compliance' section and choose 'Incomplete'.
Read the 'Card data security compliance' information and select 'Start'.
Review the PCI DSS Compliance information.
Select 'Next' to continue.
Select the checkboxes to confirm acknowledgement and enter the Signatory's Full Name and Job Title.
Select 'Sign' to confirm acknowledgement and acceptance of the PCI DSS Compliance information provided.
Select 'Complete' to finish KYC once all information has been verified and PCI DSS Compliance has been signed.
The sub-merchant account information will now be processed and RMS will send confirmation once the account is established and RMS Pay is ready to use.
The RMS Pay module will show as 'Activated' once KYC is completed.
Payment Gateway Credentials will automatically be added to the 'Property Information' once the account is finalised.
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