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    Incorrectly Processed Meter Read

    Correcting an incorrectly processed Meter Read in RMS.


    Steps Required

    1. Go to the Side Menu Reservation Search in RMS.
    2. Enter the Reservation Number and select 'Search'.
    3. Select the required Account.
    4. Right click the Meter Charge and choose 'Void Transaction'.
    5. Select a Void Reason and choose 'Void Transaction'.
    6. Repeat Steps 4 & 5 for all related Meter Charges.
    7. Select 'Exit'.
    8. Select 'Meter Read'.
    9. Select the Previous Meter Read Date.
    10. Enter the Previous Meter Read.
    11. Select the Current Meter Read Date.
    12. Enter the Current Meter Read.
    13. Select 'Process Current Read'.
    14. Save/Exit.

    Info

    Users will require Security Profile access to 'Allow Void Charges'.

    Visual Guide

    Go to the Side Menu Reservation Search in RMS.

    Enter the Reservation Number and select 'Search'.


    Select the required Account.


    Right click the Meter Charge and choose 'Void Transaction'.

    Select a Void Reason and choose 'Void Transaction'.

    Repeat Steps 4 & 5 for all related Meter Charges.

    Select 'Exit'.

    Select 'Meter Read'.

    Select the Previous Meter Read Date.

    Enter the Previous Meter Read.

    Select the Current Meter Read Date.

    Enter the Current Meter Read.

    Select 'Process Current Read'.

    Select 'Save/Exit' to store the changes made on the reservation.

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