If only one Area remains available in a Category that is available for sale on an OTA and a reservation is created manually in RMS at the same time as a guest books online, the manually created reservation will take precedence.
On these occassions, the Online Reservation will have no alternative Area to be placed in and will be delivered in RMS as a Quote Reservation.
The following scenarios can result in the above:
- RMS User creating new reservations.
- RMS User moving reservations or upgrading reservations.
- Un-parking reservations.
- Converting Pencil Reservations to True Reservations.
To investigate these scenarios, go to Reports > Management > Reservations > Made/Modified and review changes made for the current date.