Use the form below to submit an article request or log a Service Request to contact RMS Customer Support.




    Change of Business Ownership

    Transferring an RMS subscription to new business owners.

    Decision Tree

    RMS customers who are transferring business ownership to a new party will need to submit an RMS Change Of Business Ownership to RMS Accounts and complete the required billing and setup changes in preparation for the settlement date.

    The RMS Change Of Business Ownership form must be completed by both the Outgoing Owner and Incoming Owner and returned to RMS Accounts before the active RMS subscriptions can be transferred.

    RMS Change Of Business Ownership



    Outgoing Owners who require access to a copy of the RMS database after the settlement date can contact RMS Sales for assistance.



    Select an option below for more information on the steps to be completed as part of the Change of Ownership.


    • Outgoing Owner
    • Incoming Owner
    • Add Button

    Information

    Current RMS customers who are transferring business ownership to a new party will need to submit an RMS Change of Business Ownership Form.pdf to RMS Accounts and complete the required billing and setup changes in preparation for the settlement date.

    The RMS Change of Business Ownership form must be completed by both the Outgoing Owner and Incoming Owner and returned to RMS Accounts before the active RMS subscriptions can be transferred.

    RMS Change of Business Ownership Form.pdf




    Outgoing Owners who require access to a copy of the RMS database after the settlement date can contact RMS Sales for assistance.



    Outgoing Owner

    Outgoing Owners will need to complete the following to transfer the RMS subscription to the new owner:


    1. Complete and return the RMS Change Of Business Ownership
    2. Contact RMS Sales if access to the RMS database is required after the settlement date.
    3. Provide the Incoming Owner with user access to the RMS database on or before the settlement date.



    The RMS Change Of Business Ownership must be completed by both the Outgoing Owner and Incoming Owner and returned to RMS Accounts before the active RMS subscriptions can be transferred.



    Incoming Owner

    Incoming Owners will need to complete the following to transfer the RMS subscription from the old owner:


    1. Complete and return the RMS Change Of Business Ownership including reviewing and agreeing to the RMS SaaS Terms & Conditions.
    2. On the Settlement Date Incoming Owners will need to update the Property Contacts, RMS Billing and set the old owner's RMS User to inactive
    3. Update the system profile 'Manager' with the Incoming Owner's contact information and change the password.
    4. After the Settlement Date RMS Sales will contact the new owner to arrange complimentary training and review the RMS subscription details including User Licences and Modules.



    The RMS Change Of Business Ownership must be completed by both the Outgoing Owner and Incoming Owner and returned to RMS Accounts before the active RMS subscriptions can be transferred.

    Not updating the Property Contacts, RMS Billing and RMS Users may result in the Outgoing Owner being contacted as an authorised party on the RMS subscription, being wrongfully charged for the RMS subscription or maintaining access to the RMS database after the settlement date.




     

    Was this article helpful?

    Send Feedback

    Can’t find what you’re looking for?

    Submit an article request or log a Service Request to contact RMS Customer Support.

    Article Request