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    Outstanding Historic Accounts

    Balance historic accounts with an outstanding balance in RMS.

    The Debtors Ledger is an interactive Financial Report that provides a comprehensive summary of all accounts with an outstanding balance.

    Historical accounts with an outstanding credit or debit balance can be identified on the Debtors Ledger.

    Following the options in this article will bring the account balance to $0.00 without obtaining payment or refunding the Guest.

    An Unassigned Credit Note and Sundry Charge assigned to the appropriate General Ledger Account Code are required to complete the below.



    Outstanding Debit Balance

    Dated Accounts Receivable or accounts with an outstanding debit balance where payment will not be received can be removed from the Debtors Ledger using an Unassigned Credit Note.

    Accounts will remain on the Debtors Ledger until the account is at $0.00 balance.

    Go to Reports > Accounting > Debtors Ledger in RMS.

    Optional: Select the Credit/Debit option as 'Debit'.


    Select 'Build' to generate the report.


    Select the Account Number to open the outstanding account in a new browser tab.

    Navigate to the Account Type tab. 

    Select the 'Credit Note' button.

    Select the Unassigned Credit Note.


    Enter the Unit Price as a negative value.

    Select 'Apply/Exit' to create the Credit Note on the account.

    The Account will remain on the Debtors Ledger until the account balance is at $0.00.

    Transactions created on accounts will appear on the current day reporting.


    Outstanding Credit Balance

    Dated accounts with an outstanding credit balance that will not be consumed or refunded can be removed from the Debtors Ledger using a Sundry Charge.

    Accounts will remain on the Debtors Ledger until the account is at $0.00 balance.

    Go to Reports > Accounting > Debtors Ledger in RMS.

    Optional: Select the Credit/Debit option as 'Credit'.

    Select 'Build' to generate the report.

    Select the Account Number to open the outstanding account in a new browser tab.


    Navigate to the Account Type tab.

    Select the 'Sundry Charge' button. 

    Select the Sundry Charge.


    Enter the Unit Price.


    Select 'Apply/Exit' to create the Sundry Charge on the account.

    The Account will remain on the Debtors Ledger until the account balance is at $0.00.

    Transactions created on accounts will appear on the current day reporting.



    Solutions may vary depending on property specific standard operating procedures.

    Account Types, Receipt Types & Reservation are default System Labels that can be customised.

    For further assistance log a Service Request with the RMS Customer Support team.



    Users will require Security Profile access to complete these actions.



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