Table of Contents
Preparing to ConnectAvailability, Rate & Reservation InformationAdditional FeaturesAuto ReplenishmentCredit Card CVV InformationHotel Collect, Expedia Collect & PackageMinimum Length of StaysPreparing to Connect
Prior to completing the Channel Connection to Expedia contact the property's Expedia Market Manager and advise of the intention to connect in RMS and request to enable email notifications.
Log into Expedia, go to Rooms & Rates > Room, Rate & Policies and select 'Export Room Types & Rate Plan Information'.
Availability, Rate & Reservation Information
The following Availability, Rate and Reservation information is sent and received between Expedia and RMS.
Availability & Rates |
Guests & Reservations |
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Availability |
Guests |
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Allotments |
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Surname |
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Live Availability |
365 Days |
Given |
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Oversell Allotments |
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Address |
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Release Back Time |
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Town/Suburb |
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Rates |
State |
 |
|
Additionals Rates |
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Postcode |
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Currency |
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Country |
 |
Rate Amount |
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Phone |
 |
Rate Description |
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Email |
 |
Override Amount |
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Person Base |
 |
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Restrictions |
Reservations |
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Closed to Arrival |
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Single Reservation |
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Closed to Departure |
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Group Reservation |
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Maximum Nights |
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Modification |
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Minimum Nights (MLOS) * |
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Cancellation |
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Minimum Nights (Soft Close) * |
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Email Confirmation Sent By |
Expedia |
Stop Sell |
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Reservation Details |
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* Minimum Nights must be configured in Expedia to be MLOS or Soft Close and setup in RMS as Minimum Nights (MLOS). Based on the configuration in Expedia the Minimum Length of Stay setup in RMS will be advertised on Expedia as either MLOS or a Soft Close. |
Adults |
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Children |
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Infants |
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Arrive & Depart Date |
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Booking Source |
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Category |
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ETA |
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OTA Notes |
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Rate Type |
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Travel Agent |
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Additional Features
The Expedia Connection can be setup with a Pricing Model of Occupancy Based Pricing, Per Day Pricing or Full Pattern Length of Stay.
The following additional features are available with the connection to Expedia.
Auto Replenishment
Auto Replenishment is a feature managed by Expedia and is unable to be deactivated by RMS.
Using Auto Replenishment enables Expedia to automatically increase the Property's inventory for a Category once a Cancellation has been processed by Expedia.
Expedia will calculate available inventory for the Property in this scenario outside the inventory updates provided by RMS and make the adjustment.
Properties using Oversell Allotments in RMS may encounter the following scenarios in conjunction with Expedia's Auto Replenish feature.
Oversell Allotments
Properties using Oversell Allotments may find that once overbookings have been accepted from Expedia and a cancellation occurs for the same date and Category. Expedia's auto replenishment of inventory will open up inventory that no longer exists in RMS even if the original Oversell Allotment has been removed.
Reservation Category Changes
Expedia do not receive updates of Category changes on a reservation in their system.
If a Property changes the Category of a Expedia reservation in RMS and this reservation is later cancelled, the auto replenish feature will add inventory in Expedia for the originally booked Category.
Properties should contact their Expedia market manager for any enquiries related to Auto Replenishment.
Credit Card CVV Information
CVV information is not provided to RMS with Expedia Collect reservations and will not have CVV information in RMS Vault for these reservations. To obtain this information the property should refer to the Expedia Confirmation Email.
Hotel Collect, Expedia Collect & Package
Hotel Collect Rate Plans setup in Expedia are rate plans that can be managed by RMS on the property's behalf.
Expedia Collect & Package Rate Plans setup in Expedia will require mapping selections in Channel Management setup for reservation delivery purposes and should have 'No Update' selected as pricing and availability of these is derived within the Expedia extranet from the Hotel Collect Rate Plan.
If the property is operating with a combination of Hotel Collect & Expedia Collect, the Rate Amount included on the reservation will vary based on this.
Hotel Collect reservations will arrive in RMS with the Gross Rate amount on the reservation. Full payment will be taken at the property and any commissions payable to Expedia will be invoiced.
Expedia Collect reservations will arrive in RMS with the Net Rate and will have the Total Rate amount overridden to reflect the amount Expedia will pay to the property less their commission taken.
Minimum Length of Stays
Expedia supports both Minimum Nights on Arrival and Minimum Nights Through Stay restrictions for managing required length of stay of guests at the property. For Minimum Nights Through Stay, Expedia will apply the most restrictive value to the stay by checking the value set against each reservation date. This property level setting can be managed in the Expedia extranet and updated by RMS.
To verify which length of stay method the property is setup for in Expedia contact Expedia via the below email address:
New Connections: eqcss@expedia.com
Existing Connections: hothelp@expedia.com