Support Home Online Channel Management Channels VRBO/Stayz

VRBO/Stayz

A complete guide on the connection to VRBO/Stayz in RMS.

Preparing to Connect Minimum Listing Requirements Channel Mapping & Activation Availability, Rate & Reservation Information

Preparing to Connect

VRBO/Stayz is an online marketplace for vacation rentals that creates listings for a property based on their RMS configuration and mapping.

Areas mapped to VRBO must be self-contained with their own kitchen, bathroom and laundry facilities, and the property must be setup with a Payment Gateway to process payments.

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All Minimum Listing Requirements must be completed prior to completing the Channel Connection and VRBO account activation.

Minimum Listing Requirements

Minimum listing requirements are mandatory setup items that must be completed in RMS to be valid for connection to VRBO/Stayz.

Complete the following setup in RMS before mapping to VRBO/Stayz in the Channel Manager.

Property Information: Default Area Permissions

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The Default Area Permissions can be overridden on an individual Area.

Default Area Permissions

Go to Setup > Property Options > Property Information in the Side Menu of RMS.

Select the 'Edit' icon on an existing Property.

Navigate to the 'Online' tab.

Select the default option for Children Allowed, Events Allowed, Pets Allowed and Smoking Allowed.

Select the 'Save/Exit' icon to store the changes made and leave the setup.

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General Information: Default Reservation Times and Channel Mapping by Area

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Channel Mapping by Area must be enabled to connect to VRBO/Stayz.

Default Reservation Arrive & Depart Times

Go to Setup > Property Options > General Information in the Side Menu of RMS.

Navigate to the 'Reservation Defaults' tab.

Select the Default Times for Placing Reservations or select the checkbox 'Use Category Default Times'.

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Alternate Reservation Times can be set on the Category to override the defaults set in General Information.

Select the 'Save' icon to store the changes made.

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Changes made to the Default Times for Placing Reservations will apply to all Reservations created after the changes are saved.

Channel Mapping by Area

Navigate to the 'Features' tab.

Select the checkbox 'Allow separate Channel Credentials for each Area'.

Select the 'Save/Exit' icon to store the changes made and leave the setup.

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Online Options: Payment Types, Fees, Minimum Age, Policies, and Property Description

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A Card Type and Payment Gateway must be setup before completing this setup.

Go to Setup > Online Bookings > Online Options in the Side Menu of RMS.

Online Payment Options

Navigate to the 'Payment Options' tab.

Select the Accepted Payment Methods and choose the button.

Select the 'Save' icon to store the changes made.

Optional: Guest Reservation Fees

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A Sundry Charge with a Unit Price is required to use Guest Reservation Fees.

Navigate to the 'Payment Options' tab.

Select a Sundry Charge.

Optional: Select the checkbox 'Credit Card Commission (%)' and enter the percentage.

Optional: Select the checkbox 'Online Reservation Fee ($)' and enter the numerical value.

Select the 'Save' icon to store the changes made.

Minimum Age

Navigate to the 'Page Settings' tab.

Enter the Minimum Age Required to Make a Booking.

Select the 'Save' icon to store the changes made.

Extra Property Information

Navigate to the 'Extra Information' tab.

Enter a Property Description.

Select the 'Save' icon to store the changes made.

Terms, Conditions and Policies

Navigate to the 'T&C/Policies' tab.

Enter the Property Terms & Conditions.

Enter the Property Cancellation Policy and select a Policy Type.

Policy Type	Description
STRICT	100% refund if reservation is cancelled at least 60 days before the arrival date.
FIRM	100% refund if reservation is cancelled at least 60 days before the arrival date. 50% refund if reservation is cancelled at least 30 days before the arrival date.
MODERATE	100% refund if reservation is cancelled at least 30 days before the arrival date. 50% refund if reservations is cancelled at least 14 days before the arrival date.
RELAXED	100% refund if reservation is cancelled at least 14 days before the arrival date. 50% refund if reservation is cancelled at least 7 days before the arrival date.
NO_REFUND	No refund.

Select the 'Save' icon to store the changes made.

Select the 'Exit' icon to leave the setup.

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Area Photos

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VRBO/Stayz will only use photos setup for the Area.

Property, Category and Requirement photos will not be used.

Go to Setup > Online Bookings > Photos in the Side Menu of RMS.

Select the 'Add' icon on a Category.

Select the 'Select Images' button and choose the image files.

Select the 'Next' button.

Select each Area in the Category the images apply to.

Select the 'Save/Exit' icon to store the changes made and leave the setup.

Repeat for all Areas that will be mapped to VRBO/Stayz.

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Select the 'Edit' icon on a Category to use existing Category Photos for one or more Areas then choose the checkbox for the applicable Areas.

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Attributes: Area Attributes for VRBO Listing Amenities

Go to Setup > Lookup Tables > Attributes in the Side Menu of RMS.

Select the 'Edit' icon on an existing Area Attributes or select the 'Add' icon.

Select the 'Associated To' as 'Area'.

Enter the Attribute name.

Enter the corresponding External Reference from the VRBO Amenities table below.

Select the 'Save/Exit' icon to store the changes made and return to the setup screen.

Repeat for all Area amenities.

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Safety amenities must be setup as Attributes for all Areas to be mapped to VRBO.

VRBO Amenities

TOP AMENITIES
Description	External Reference
Pool	POOL_SPA_COMMUNAL_POOL POOL_SPA_INDOOR_POOL POOL_SPA_HEATED_POOL
Private Pool	POOL_SPA_PRIVATE_POOL
Internet	AMENITIES_INTERNET AMENITIES_WIRELESS_BROADBAND AMENITIES_FREE_WIFI AMENITIES_PAID_WIFI AMENITIES_WIFI_SPEED_25 AMENITIES_WIFI_SPEED_50 AMENITIES_WIFI_SPEED_100 AMENITIES_WIFI_SPEED_250 AMENITIES_WIFI_SPEED_500
Hot Tub	POOL_SPA_HOT_TUB
Air Conditioning	AMENITIES_AIR_CONDITIONING
Washer	AMENITIES_WASHER
Dryer	AMENITIES_DRYER
Parking Available	AMENITIES_PARKING
Television	ENTERTAINMENT_TELEVISION
Outdoor Grill	OUTDOOR_GRILL
Dishwasher	KITCHEN_DINING_DISHWASHER
Bed Linen Provided	AMENITIES_LINEN
Stove	KITCHEN_DINING_STOVE
Oven	KITCHEN_DINING_OVEN
Microwave	KITCHEN_DINING_MICROWAVE
Coffee Maker	KITCHEN_DINING_COFFEEMAKER
Fireplace	AMENITIES_FIREPLACE
Iron & Ironing Board	AMENITIES_IRON_BOARD
Crib	AMENITY_BABY_CRIB
Kid's Highchair	KITCHEN_DINING_HIGHCHAIR
Patio or Deck	OUTDOOR_DECK_PATIO_UNCOVERED
Garden or Backyard	OUTDOOR_GARDEN
Balcony	OUTDOOR_BALCONY
SAFETY AMENITIES
Description	External Reference
Smoke Detector	SMOKE_DETECTOR
Carbon Monoxide Detector	CARBON_MONOXIDE_DETECTOR
Fire Extinguisher	FIRE_EXTINGUISHER
Deadbolt Lock	DEADBOLT_LOCK
Emergency Exit	EMERGENCY_EXIT_ROUTE
Outdoor Lighting	OUTDOOR_LIGHTING
CLEANLINESS AMENITIES
Description	External Reference
Cleaned with Disinfectant	CLEANING_DISINFECTANT
Minimum X-Day Vacancy Between Guest Stays	GUEST_GAP_PERIOD_24_HOURS GUEST_GAP_PERIOD_48_HOURS GUEST_GAP_PERIOD_72_HOURS
Contactless Check-in/Check-out	SELF_CHECKIN_CHECKOUT

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Category: Description, Maximum Occupants, Reservation Times*, and Online Options

Go to Setup > Category/Area in the Side Menu of RMS.

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'Edit' icon on an existing Category.

Category Description

Navigate to the 'Category Details' tab.

Enter a Long Description between 400 - 10,000 characters.

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VRBO will combine the Category Long Description and Online Options Property Description to use as the detailed description for an Area.

Select the 'Save' icon to store the changes made.

Maximum Occupants Per Area

Navigate to the 'Category Details' tab.

Enter the Maximum Occupants Per Area.

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Maximum Occupants Per Area is the maximum number of guests that can stay in each Area within the Category.

Maximum Occupants Per Category will prevent a Reservation in an unoccupied Area if the total guest count has been reached for the Category.

Select the 'Save' icon to store the changes made.

Optional: Category Reservation Times

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Category Reservation Times only need to be set if overriding the Default Times for Placing Reservations or if setup to Category Reservation Times.

Navigate to the 'Times' tab.

Select the Category Arrive Time and Depart Time.

Select the 'Save' icon to store the changes made.

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Area: Description, Details, Options, and Attributes

Go to Setup > Category/Area in the Side Menu of RMS.

Select the 'Edit' icon on an existing Category.

Navigate to the 'Area' tab.

Select an existing Area and choose the 'Edit' icon.

Area Details

Navigate to the 'Area Details' tab.

Review the Area Description.

Enter the Area Address, Town, and State.

Select the 'Save' icon to store the changes made.

Options

Navigate to the 'Options' tab.

Select an Accommodation Type.

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Accommodation Type is a Lookup Table with predefined system types that cannot be modified or deleted.

Enter the Latitude and Longitude of the Area location.

Enter the Number of Full Baths, Half Baths, Showers and Bedrooms.

Bathroom Type	Criteria
Full Bath	Toilet, Basin and a Shower or Bath.
Half Bath	Toilet only.
Shower	Shower only.

Optional: Select if Smoking, Pets and/or Children are allowed.

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Options set on the Area will override the Property Defaults.

Enter a Headline.

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The headline will be used as the 'Unit Listing Name' on VRBO.

Enter the Licence Number.

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The Licence Number can be used for any state or government registered licence number applicable to this Area.

Select the 'Save' icon to store the changes made.

Attributes

Navigate to the 'Attributes' tab.

Select the Area Attributes and choose the button.

Select the 'Save/Exit' icon to store the changes made and leave the setup.

Repeat for all Areas to be mapped to VRBO.

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Rates: Rate Type Deposit, Length of Stay, Additional Guests, and Future Availability

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Setup a VRBO specific Rate Type or Derived Rate Type with an 'All Year Round' Rate Period to apply VRBO specific restrictions without impacting existing Rates.

Go to Charts > Rate Manager in the Side Menu of RMS.

Select the 'Rates' icon and choose 'Rate Types'.

Select the VRBO Rate Type or Derived Rate Type and choose the 'Edit' icon.

Deposit

Navigate to the 'Deposits' tab.

Select the checkbox 'Use Deposits'.

Enter the First Deposit Percentage.

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VRBO will only accept one Deposit Rule for the first deposit as a percentage value.

A second deposit will automatically apply to the Reservation for the remaining percentage up to 100%.

Select the 'Save' icon to store the changes made.

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VRBO/Stayz will only use the Deposit Policy set on the mapped Rate Type.

Length of Stay

Navigate to the 'Min/Max Nights' tab.

Enter a Minimum and Maximum Length of Stay value for each day of the week.

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A value greater than zero must be entered in both the minimum and maximum fields for each day of the week.

The maximum stay value must be greater than the minimum stay value.

Select the 'Save/Exit' icon to store the changes made and leave the setup.

Optional: Additional Guests

Go to Charts > Rate Manager in the Side Menu of RMS.

Select the 'Rates' icon and choose 'Rate Tables'.

Select the VRBO Rate Table and choose the 'Edit' icon.

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The Rate Table selected must be the Rate Table used by the VRBO Derived Rate Type or Rate Lookup for a standalone VRBO Rate Type.

Navigate to the 'Additionals' tab.

Enter the Minimum and Maximum Allowed for each applicable Guest Type.

Enter the Additional Guest Fees.

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Fees for Additional Guests setup on the Rate Table or Derived Rate Type must increase by the same value per person.

e.g. 1 Guest $15, 2 Guests $30, 3 Guests $45.

Rate Availability

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VRBO requires a minimum future availability of two years for Rates.

Setup the Rate Lookup or Derived Rate Type with an 'All Year Round' Rate Period or setup an extended Rate Period to maintain the appropriate amount of future availability for the VRBO Rate.

Derived Rate Type with a Rate Table and VRBO Rate Period.

Rate Lookup using an All Year Round Rate Period.

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Cancellation Reasons: VRBO Cancellation Reasons

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VRBO/Stayz specific Cancellation Reasons must be setup and used on any Reservation where VRBO is set as the Travel Agent.

Go to Setup > Lookup Tables > Reasons in the Side Menu of RMS.

Select the 'Add' icon.

Enter the Reason.

VRBO Cancellation Code	VRBO Cancellation Reason	Description
HA_CBP	HA_CancelByProperty	Reservation was cancelled by the property.
Other	HA_CancelByGuest	Reservation was cancelled by the guest.

Optional: Enter a Short Description.

Enter the Reason Code.

Select the Action Associated To as 'Reservation Cancelled'.

Select the 'Save/Exit' icon to store the changes made and leave the setup.

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Category, Area, Arrive, Depart, Travel Agent, Reservation, Guest, Sundry, Rate and Tax are default System Labels that can be customised.

System Administrators will require Security Profile access to setup these features.

Channel Mapping & Activation

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Minimum Listing Requirements must be completed prior to channel connection and VRBO account activation.

Go to Setup > Online Bookings > Channel Management in the Side Menu of RMS.

Select the Channel Connection Status of 'Unconnected'.

Select 'VRBO/Stayz' in the list of channels and choose the 'Connect' button.

Navigate to the 'Connection Information' tab.

Select the Map By option as 'Map by Specific Area'.

Select an Area.

Select the 'Add Category/Rate Type' button.

Enter an Area Code and Rate Type Code then choose 'Save/Exit'.

Select the Area and Rate Type combination.

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Each Area can only be mapped to one Rate Type.

Optional: Select a Sundry Charge and enter an amount for applicable fees.

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Fees will be included in the commission calculated by VRBO.

Select 'Save' to store the changes made.

Select another Area and repeat the above steps for each Area to be listed on VRBO.

Once all Areas have been mapped select 'Save/Exit' to finalise channel mapping.

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On completion of channel mapping go to VRBO Onboarding to complete the final stages of the activation process with VRBO.

VRBO will required the RMS Client ID or RMS Enterprise Client ID as the Advertiser ID.

Availability, Rate & Reservation Information

The following Availability, Rate and Reservation information is sent and received between VRBO/Stayz and RMS.

Availability & Rates		Guests & Reservations
Availability		Guests
Allotments		Surname
Live Availability	730 Days	Given
Oversell Allotments		Address
Release Back Time		Town/Suburb
Rates		State
Additionals Rates		Postcode
Currency		Country
Rate Amount		Phone
Rate Description		Email
Override Amount
Person Base
Restrictions		Reservations
Closed to Arrival		Single Reservation
Closed to Departure		Group Reservation
Maximum Nights		Modification
Minimum Nights (MLOS)		Cancellation
Minimum Nights (Soft Close)		Email Confirmation Sent By*
Stop Sell		Reservation Details
* Setup Triggered Correspondence to automate sending of Reservation Confirmation Emails for VRBO/Stayz reservations.		Adults
		Children
		Infants
		Arrive & Depart Date
		Booking Source
		Category
		ETA
		OTA Notes
		Rate Type
		Travel Agent