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    Single Area Not Available in the Category

    Information on receiving a Quote Reservation when no single Area is available in RMS.

    Third Party Channel Managers, Distributors and Online Travel Agents view availability at a Category level.

    This can result in a Quote Reservation arriving if the Category shows availability for the full length of stay but RMS is unable to place the online reservation into a single Area.

    Area/Date
    1st January
    2nd January
    3rd January
    4th January
    101
    Reservation #1


    102
    Reservation #2


    Reservation #3

    In the above example there are 3 nights available for this Category on 2nd, 3rd & 4th January, however a 3 night online reservation cannot be placed in Area 101 or 102 for the full length of stay and would instead arrive in RMS as a Quote Reservation.

    To avoid these scenarios it is important to shuffle reservations around on the Booking Chart to maximise occupancy opportunities.

    By moving Reservation #3 into Area 101, the online reservation could have been delivered straight into Area 102 as a Confirmed Reservation.

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