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    Error Logging Into Training

    Error Code: 1 when logging into Training in RMS.

    Receiving the above error message when logging into the RMS Training Database can indicate one of the following:

    • An error was made entering the RMS Client ID, Username or Password.
    • The Training Database has never been updated.
    • The Training Database has not been updated for a long time.
    • The User's password has changed since the Training Database was last updated.
    • The User was created after the Training Database was last updated.

    To resolve, the System Administrator should log into RMS 9+ and use the Copy to Training utility.


    Steps Required

    1. Log into RMS 9+.
    2. Go to Utilities > Copy to Training in RMS.
    3. Select 'Yes' to confirm.
    4. Select 'Ok' to continue.

    Visual Guide

    Log into RMS 9+.

    Go to Utilities > Copy to Training in RMS.

    Select 'Yes' to confirm.

    Select 'Ok' to continue using RMS whilst the Training Database is updated.

    A notification will display once the update of the Training Database is completed.

    Users can now Log Into Training for a copy of the current RMS Database.





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