Receiving the above error message when logging into the RMS Training Database can indicate one of the following:
- An error was made entering the RMS Client ID, Username or Password.
- The Training Database has never been updated.
- The Training Database has not been updated for a long time.
- The User's password has changed since the Training Database was last updated.
- The User was created after the Training Database was last updated.
To resolve, the System Administrator should log into RMS 9+ and use the Copy to Training utility.