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    Message Centre

    Message Guests or Staff, Send or Receive SMS and receive Critical Alerts in RMS.

    Decision Tree

    The Message Centre enables two-way SMS conversations, direct messaging to staff and guests using the available portals as well as critical online, guest declaration and scheduled report notifications.

    • Information
    • Use
    • Add Button

    Information

    The Message Centre enables two-way SMS conversations, direct messaging to staff and guests using the available portals as well as critical online, guest declaration and scheduled report notifications.

    Notifications and critical alerts will show as unread until the User selects 'Acknowledge' in the Message Centre.

    The Message Centre includes the following types of messages and notifications:

    Message Type Description
    Online Online Critical Notifications where a Quote Reservation has been received or a mapping error has been identified with an existing Channel Management connection.
    SMS Send and receive SMS in RMS using the 2-Way SMS Module.
    Guest Portal Send and receive direct messages with guests using the Guest Portal.
    Housekeeper Send and receive direct messages with housekeepers using the Staff Portal.
    Corporate Send and receive direct messages with Companies or Travel Agents using the Corporate Portal.
    Staff Send and receive direct messages with other RMS users at the property.
    Scheduler Receive notifications requiring user attention for Scheduled Reports in RMS.



    Visit the RMS Youtube Channel for more videos on using RMS.



    Users will require Security Profile access to the Message Centre to use this feature.



    • Use
    • Add Button

    Use

    1. Select the Message Centre icon on the Toolbar Menu in RMS.
    2. Select the Message Type.
    3. Select the 'Add Message' icon.
    4. Select a Search By option.
    5. Enter the Search Criteria and select 'Search'.
    6. Select the Guest.
    7. Select 'Proceed'.
    8. Enter the Message.
    9. Select 'Send Message'.



    Properties using the 2-Way SMS module can use the SMS tab of the Message Centre to read and send replies.



    • Guide
    • Add Button

    Guide

    Select the  Message Centre icon on the Toolbar Menu in RMS.

    Select the Message Type.

    Select the  'Add Message' icon.

    Select a Search By option.

    Enter the Search Criteria and select 'Search'.

    Select the Guest.

    Select  'Proceed'.

    Enter the Message.

    Select  'Send Message'.

    This conversation will now appear in the Message Centre.

    Replies will be displayed in the Message Centre.

    Additional messages can be sent to the guest by selecting the conversation and entering the reply message.

    Use

    1. Select the Message Centre icon on the Toolbar Menu in RMS.
    2. Select the Message Type.
    3. Select the 'Add Message' icon.
    4. Select a Search By option.
    5. Enter the Search Criteria and select 'Search'.
    6. Select the Guest.
    7. Select 'Proceed'.
    8. Enter the Message.
    9. Select 'Send Message'.



    Properties using the 2-Way SMS module can use the SMS tab of the Message Centre to read and send replies.



    • Guide
    • Add Button

    Guide

    Select the  Message Centre icon on the Toolbar Menu in RMS.

    Select the Message Type.

    Select the  'Add Message' icon.

    Select a Search By option.

    Enter the Search Criteria and select 'Search'.

    Select the Guest.

    Select  'Proceed'.

    Enter the Message.

    Select  'Send Message'.

    This conversation will now appear in the Message Centre.

    Replies will be displayed in the Message Centre.

    Additional messages can be sent to the guest by selecting the conversation and entering the reply message.



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