Pre-Authorisation places a temporary hold of funds on a Credit Card when using a compatible Payment Gateway in RMS.
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Information
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Use
- Add Button
Information
Pre-Authorisation places a temporary hold of funds on a Credit Card when using a compatible Payment Gateway in RMS.
A Pre-Auth can be used to verify the validity of a credit card presented at check-in or ensure there is a prerequisite amount of funds available on the card to cover the guest's accommodation or incidentals.
Pre-Auths place a temporary hold on funds that will be released back to the guest by the merchant account if the Pre-Auth is not used to pay off any charges on the account in RMS.
Pre-Auths differ from a Deposit taken using a CC Token as the Deposit is generally not returned to a guest if they stay.
Pre-Auth Tokens are associated to a reservation and stored separately to any CC Token stored on the Guest Profile.
The card presented by the guest for the Pre-Auth does not need to be the same as the card stored on the existing CC Token for that guest.
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Use
- Add Button
Use
- Go to the Toolbar Reservation Search in RMS.
- Enter the Reservation Number and press 'Enter'.
- Select the
'Pre-Auth' icon. - Enter the Pre-Auth Amount.
- Optional: Enter a Description.
- Enter the Credit Card Details.
- Save/Exit.
The options available to enter the credit card details will vary based on the Payment Gateway used by the property.
See the individual Payment Gateway article for instructions to setup a Pre-Auth for the gateway used.
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Guide
- Add Button
Guide
Go to the Toolbar Reservation Search in RMS.
Enter the Reservation Number and press 'Enter'.
Select the 
'Pre-Auth' icon.
Enter the Pre-Auth Amount.
Optional: Enter a Description.
Enter the Credit Card Details.
Select 'Save/Exit' to store the changes made and exit the Pre-Auth token screen.
The amount entered will now be held funds on the guest's card until this Pre-Auth token is used to make a payment on the account or the merchant account releases the Pre-Auth.
Use
- Go to the Toolbar Reservation Search in RMS.
- Enter the Reservation Number and press 'Enter'.
- Select the 'Pre-Auth' icon.
- Enter the Pre-Auth Amount.
- Optional: Enter a Description.
- Enter the Credit Card Details.
- Save/Exit.
The options available to enter the credit card details will vary based on the Payment Gateway used by the property.
See the individual Payment Gateway article for instructions to setup a Pre-Auth for the gateway used.
-
Guide
- Add Button
Guide
Go to the Toolbar Reservation Search in RMS.
Enter the Reservation Number and press 'Enter'.
Select the 'Pre-Auth' icon.
Enter the Pre-Auth Amount.
Optional: Enter a Description.
Enter the Credit Card Details.
Select 'Save/Exit' to store the changes made and exit the Pre-Auth token screen.
The amount entered will now be held funds on the guest's card until this Pre-Auth token is used to make a payment on the account or the merchant account releases the Pre-Auth.