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    Support Home Setup Correspondence SMS SMS Template

    SMS Template

    Setup an SMS template in RMS.

    Decision Tree

    SMS Templates are preconfigured SMS that can be sent from RMS when using the 1-Way SMS module.

    • Information
    • Setup
    • Add Button

    Information

    SMS Templates are preconfigured SMS that can be sent from RMS when using the 1-Way SMS module.

    1-Way SMS enables users to send an SMS directly from RMS.

    The 1-Way SMS module is required to use the 2-Way SMS module.

    RMS uses the Country field on the Guest Profile to determine the appropriate Country Code for sending an SMS.

    If no Country is set on the Guest RMS will treat the Guest as local to the Property and use the Property's Country Code for sending the SMS to the guest.

    Every character or keystroke including spaces and line breaks entered into the SMS Template contribute to the character count.

    SMS created with more than 160 characters become a multi-part SMS.

    To deliver a multi-part SMS as one message in chronological order the SMS provider adds special hidden characters to the message.

    Due to the need to add these linking characters on sending the SMS the character limitations for multi-part messages are not 160 characters per message part.

    Number of SMS SMS Template Character Limitation

    1

    160

    2

    306

    3

    459

    4 (Maximum)

    612

    Text longer than the above character limitations does not meet the criteria for the Short Messaging Service and can be converted to an email or Form Letter.


    The 1-Way SMS module is required to send SMS in RMS.

    System Administrators will require Security Profile access to use this feature.


    • Setup
    • Add Button

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Correspondence > SMS in RMS.
    2. Select the 'Add' icon.
    3. Enter a Description.
    4. Enter the SMS Text.
    5. Optional: Insert Merge Fields.
      1. Place the Cursor in position.
      2. Select a Merge Table.
      3. Select a Merge Field.
    6. Save/Exit.


    The final character count of an SMS will vary based on the merge fields used and the data merged when sending the SMS.


    • Guide
    • Add Button

    Guide

    Go to Setup > Correspondence > SMS in RMS.

    Select the  'Add' icon.

    Enter a Description.

    Enter the SMS Text.

    Optional: Insert Merge Fields.

    Place the Cursor in position, select a Merge Table and a Merge Field.

    Select 'Save/Exit' to store the changes made and leave the setup.

    This SMS Template will now be available for selection when sending an SMS.

    Setup

    Have your System Administrator complete the following.

    1. Go to Setup > Correspondence > SMS in RMS.
    2. Select the 'Add' icon.
    3. Enter a Description.
    4. Enter the SMS Text.
    5. Optional: Insert Merge Fields.
      1. Place the Cursor in position.
      2. Select a Merge Table.
      3. Select a Merge Field.
    6. Save/Exit.


    The final character count of an SMS will vary based on the merge fields used and the data merged when sending the SMS.


    • Guide
    • Add Button

    Guide

    Go to Setup > Correspondence > SMS in RMS.

    Select the  'Add' icon.

    Enter a Description.

    Enter the SMS Text.

    Optional: Insert Merge Fields.

    Place the Cursor in position, select a Merge Table and a Merge Field.

    Select 'Save/Exit' to store the changes made and leave the setup.

    This SMS Template will now be available for selection when sending an SMS.


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