No Rate Type on Add Reservation
Troubleshoot the Rate Type drop down not displaying any rates in RMS.
To determine the cause of no Rate Types being available in the drop down follow the below troublshooting steps.
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Start
- Add Button
Security Profiles assigned to Users will require access to available Rate Types for users to be able to select these on the Reservation Screen.
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Next
- Add Button
Rate Types will not appear in the drop down on the Reservation Screen if no Rate Lookup exists.
Rates must be setup for the Category, Rate Type & Date Range to be available for reservations.
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Next
- Add Button
Availability or Length of Stay Restrictions against a Rate Type will prevent the Rate Type displaying in the drop down if the criteria of the reservation does not meet the restriction set.
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Next
- Add Button
If a Company, Travel Agent or Wholesaler has been selected on the reservation and using Restricted Rate Types there may be no Rate Type access for that Company, Travel Agent or Wholesaler.
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Further Assistance
- Add Button
If the previous troubleshooting steps have not resolved the issue log a Service Request.