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    Reservation Upgrade

    Accepting an Upgrade Offer on an arriving reservation in RMS.

    Steps Required

    1. Go to the Side Menu Reservation Search in RMS.
    2. Enter the Reservation Number and select 'Search'.
    3. Select the Upgrade Offer.
    4. Select the Available Area.
    5. Select 'Yes'.
    6. Confirm.

    Info

    An Upgrade Offer pop-up will automatically open when opening the reservation if the arrival date is today's date and the validation criteria has been met.

    Visual Guide

    Go to the Side Menu Reservation Search in RMS.
    Enter the Reservation Number and select 'Search'.
    Select the Upgrade Offer.
    Select the Available Area.
    Select 'Yes' to accept the Upgrade Offer.

    Select 'Yes' to confirm accepting the Upgrade Offer.

    The reservation will now be upgraded to the selected Area with the new Rate and the Bill Category set to the original reservation Category.


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