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    Connection information for

    Availability, Rate & Reservation Information

    The following Availability, Rate and Reservation information is sent and received between and RMS.

    Availability & Rates
    Guests & Reservations
    Live Availability
    540 Days
    Oversell Allotments
    Release Back Time
    Additionals Rates *
    Rate Amount
    Rate Description
    Email *
    Override Amount

    Person Base
    Closed to Arrival
    Single Reservation
    Closed to Departure
    Group Reservation
    Maximum Nights
    Minimum Nights (MLOS)
    Minimum Nights (Soft Close)
    Email Confirmation Sent By
    RMS to the Property. to the Guest.
    Stop Sell
    Reservation Details
    * Additionals must be setup on
    * Emails are uniquely generated by
    Arrive & Depart Date
    Booking Source
    OTA Notes
    Rate Type
    Travel Agent

    Additional Features

    The Connection can be setup with a Pricing Model of Occupancy Based Pricing, Per Day Pricing or Full Pattern Length of Stay.

    The following additional features are available with the connection.

    Auto Replenishment

    Auto Replenishment is a feature managed by and is unable to be deactivated by RMS.

    Using Auto Replenishment enables to automatically increase the property's inventory for a Category once a cancellation has been processed by will calculate available inventory for the property in this scenario outside the inventory updates provided by RMS and make the adjustment.

    Properties using Oversell Allotments in RMS may encounter the following scenarios in conjunction with's Auto Replenish feature.

    Oversell Allotments

    Properties using Oversell Allotments may find that once overbookings have been accepted from and a cancellation occurs for the same date and Category's auto replenishment of inventory will open up inventory that no longer exists in RMS even if the original Oversell Allotment has been removed.

    Reservation Category Changes do not receive updates of Category changes on a reservation in their system. 

    If a property changes the Category of a reservation in RMS and this Booking is later cancelled the auto replenish feature will add inventory in for the originally booked Category.

    Properties should contact their market manager for any enquiries related to Auto Replenishment.

    Credit Cards offer an opt-in feature to allow accepting reservations without credit card details for same day reservations booked after 4pm.

    Reservations are limited to a one night stay with this option only offered when the property has three or more Areas available for booking on at the time the guest is booking.

    For assistance with allowing late same day reservations without credit card details in, contact the property's Account Manager.

    Instant Promotional Rates provide the ability to setup Promotional Rates directly in the extranet that will automatically flow through to RMS without the need for additional mapping.

    Setting up a promotional rate in behaves as a Derived Rate would in RMS basing itself off of a Parent Rate in

    Reservations made via using one of these Promotional Rates will include the Promotion Rate ID in the OTA Notes of the reservation in RMS with the relevant rate amount applied.

    For assistance with creating Promotional Rates in contact the property's Account Manager.

    Opportunities API

    The Opportunity Centre provides properties with actionable insights that can be used to improve the property listing on and increase the number of reservations made.

    The Opportunities API can be enabled in the Channel Connection for Opportunities will appear in the 'Online' section of the Message Centre once activated.

    The 'Stay_ID' displays the Room Code and Stay Date the opportunity applies to.

    Actionable opportunities will include an option to 'Enable' or 'Dismiss'. 

    Selecting 'Enable' will redirect the user to the relevant page on the extranet to complete the process.

    Rate Mixing offer guests the ability to receive the lowest possible rate for their entire stay by allowing multiple Rate Types to be booked during the stay.

    When this occurs only the Minimum Length of Stay (MLOS on Arrival) for the reservation's Arrive Date applies.

    Properties should take advantage of the Soft Close feature in RMS to ensure that the appropriate length of stay required is still booked by guests on

    Risk Free Reservations

    In cases where a cancellation is made on and a replacement guest is found will send a Reservation Modification to RMS to update the Guest Details instead of a Reservation Cancellation.

    Reporting API

    The Reporting API enables additional options for properties on Reservations received by including the ability to mark a Credit Card as invalid and can be enabled in the Channel Connection setup for

    Changing the Reservation Status to 'No Show' will notify automatically.

    The option to notify on Reservation Cancellation is only available if the Credit Card has been marked invalid and the deadline for the guest to update has passed without new details being provided.

    Reservations that can be cancelled in RMS with a notification sent to will display in with a status of 'Ok, ready to cancel'.

    Invalid Credit Cards

    Properties can mark a Credit Card as invalid on the Credit Card Token area of the Reservation if the card doesn't meet validation conditions on receipt from (card expired, incorrect number, insufficient funds etc).

    An invalid credit card can be reported immediately after the reservation is made up until midnight (00:00) on the day of check-in, in the property's local timezone.

    After a Credit Card is reported as invalid the guest receives an email and SMS from inviting them to enter different, valid credit card details before a deadline. 

    The deadline depends on when the reservation was made relative to the planned check-in day and time.



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