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    Support Home Property Management System Reservations Reservation Management Reservation Package Override

    Reservation Package Override

    Override the Rate Package on a Reservation in RMS.

    Decision Tree

    A Rate Package can be overridden on the Reservation.

    • Information
    • Use
    • Add Button

    Information

    A Rate Package can be overridden on the Reservation.

    A Rate Package is a Sundry Charge bundle that will be created on the Reservation Account with the Rate and can be setup as a Rate Type Package, Rate Table Package or Derived Rate Type Package.

    A Sundry Charge is an incidental charge for any item that is not a Rate or Receipt including Add Ons, Credit Notes, Commissions, Deferred Revenue, Expenses, Transfers, Job Management, Meals, POS Lite, Refundable Charges or Bonds, Rental Fees, Requirements and Surcharges.

    The Manual Package Override enables adding, editing or removing Package Components on the Reservation.

    Overriding an Inclusive Package on the Reservation to a value higher than the Base Rate will set the Base Rate and any Rate Adjustments including Dynamic Pricing, Derived Rate Adjustments and Additionals to 0.00 and use the Package Override Amount as the Rate Amount on the Reservation Account.

    The 'Package Template' icon enables selecting a Package to add the Sundry Charge bundle into the Rate Package on the Reservation.


    Category, Area, Reservation, Guest, Account Types, Sundry, Rate and Tax are default System Labels that can be customised.

    Users will require Security Profile access to use this feature.


    • Use
    • Add Button

    Use

    1. Go to the Toolbar Menu Reservation Search in RMS.
    2. Enter a Guest Name or Reservation Number and press 'Enter'.
    3. Select the underlined Package text on the 'Package' field.
    4. Select the 'Manually Override Package' icon.
    5. Add Package Component.
      1. Select the 'Add' icon.
      2. Select a Sundry Charge.
      3. Select the Package Options.
      4. Select a Fee Structure and enter the Package Component Price.
      5. Select the Apply Charge options.
      6. Save/Exit.
    6. Edit Package Component.
      1. Select an existing Package Component and choose the 'Edit' icon.
      2. Optional: Select a Sundry Charge.
      3. Optional: Select the Package Options.
      4. Optional: Select a Fee Structure and enter the Package Component Price.
      5. Optional: Select the Apply Charge options.
      6. Save/Exit.
    7. Remove Package Component.
      1. Select an existing Package Component and choose the 'Delete' icon.
    8. Exit.
    9. Save/Exit.


    Use the  'Reset to System Defaults' icon to revert the Package to use the Rate Package setup.

    A Rate Package that has been overridden will display in red on the Reservation.

    Overriding an Inclusive Package on the Reservation to a value higher than the Base Rate will set the Base Rate to 0.00 and use the Package Override Amount as the Rate Amount on the Reservation Account.

    The 'Package Template' icon enables selecting a Package to add the Sundry Charge bundle into the Rate Package on the Reservation.


    • Guide
    • Add Button

    Guide

    Go to the Toolbar Menu Reservation Search in RMS.

    Enter a Guest Name or Reservation Number and press 'Enter'.

    Select the underlined Package text on the 'Package' field.

    Select the  'Manually Override Package' icon.

    Add Package Component.

    Select the  'Add' icon.

    Select a Sundry Charge.

    Select the Package Options.

    Select a Fee Structure and enter the Package Component Price.

    Select the Apply Charge options.

    Select the  'Save/Exit' icon to store the changes made and return to Package Information.

    Edit Package Component.

    Select an existing Package Component and choose the  'Edit' icon.

    Optional: Select a Sundry Charge.

    Optional: Select the Package Options.

    Optional: Select a Fee Structure and enter the Package Component Price.

    Optional: Select the Apply Charge options.

    Select the  'Save/Exit' icon to store the changes made return to Package Information.

    Remove Package Component.

    Select an existing Package Component and choose the  'Delete' icon.

    Select the  'Exit' icon to leave the Package Information.

    A Rate Package that has been overridden will display in red on the Reservation.

    Select the  'Save/Exit' icon to store the changes made and leave the Reservation.


    Use

    1. Go to the Toolbar Menu Reservation Search in RMS.
    2. Enter a Guest Name or Reservation Number and press 'Enter'.
    3. Select the underlined Package text on the 'Package' field.
    4. Select the 'Manually Override Package' icon.
    5. Add Package Component.
      1. Select the 'Add' icon.
      2. Select a Sundry Charge.
      3. Select the Package Options.
      4. Select a Fee Structure and enter the Package Component Price.
      5. Select the Apply Charge options.
      6. Save/Exit.
    6. Edit Package Component.
      1. Select an existing Package Component and choose the 'Edit' icon.
      2. Optional: Select a Sundry Charge.
      3. Optional: Select the Package Options.
      4. Optional: Select a Fee Structure and enter the Package Component Price.
      5. Optional: Select the Apply Charge options.
      6. Save/Exit.
    7. Remove Package Component.
      1. Select an existing Package Component and choose the 'Delete' icon.
    8. Exit.
    9. Save/Exit.


    Use the  'Reset to System Defaults' icon to revert the Package to use the Rate Package setup.

    A Rate Package that has been overridden will display in red on the Reservation.

    Overriding an Inclusive Package on the Reservation to a value higher than the Base Rate will set the Base Rate to 0.00 and use the Package Override Amount as the Rate Amount on the Reservation Account.

    The 'Package Template' icon enables selecting a Package to add the Sundry Charge bundle into the Rate Package on the Reservation.


    • Guide
    • Add Button

    Guide

    Go to the Toolbar Menu Reservation Search in RMS.

    Enter a Guest Name or Reservation Number and press 'Enter'.

    Select the underlined Package text on the 'Package' field.

    Select the  'Manually Override Package' icon.

    Add Package Component.

    Select the  'Add' icon.

    Select a Sundry Charge.

    Select the Package Options.

    Select a Fee Structure and enter the Package Component Price.

    Select the Apply Charge options.

    Select the  'Save/Exit' icon to store the changes made and return to Package Information.

    Edit Package Component.

    Select an existing Package Component and choose the  'Edit' icon.

    Optional: Select a Sundry Charge.

    Optional: Select the Package Options.

    Optional: Select a Fee Structure and enter the Package Component Price.

    Optional: Select the Apply Charge options.

    Select the  'Save/Exit' icon to store the changes made return to Package Information.

    Remove Package Component.

    Select an existing Package Component and choose the  'Delete' icon.

    Select the  'Exit' icon to leave the Package Information.

    A Rate Package that has been overridden will display in red on the Reservation.

    Select the 'Save/Exit' icon to store the changes made and leave the Reservation.



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